Frequently Asked Questions
  • Do you do pick up and drop off on location?

    We will bring the car to you wherever you are and pick it up the same way. There is no additional fee for this service. 


    The only exception is the airport premises, where we charge a one-time $20 fee for pick-up and drop-off using our shuttle service.

  • How does payment work?

    Upon arrival, you can pay using any major debit or credit card (with the exception of AMEX). 


    Please note that debit and credit card payments are subject to an additional 6% administrative fee. 

  • What is your cancellation policy?

    In the event you should cancel, there are no penalty fees involved. 


    However, we would appreciate if you cancel at least 48 hours in advance where possible so we can possibly rent the vehicle with another guest. 

  • What kind of insurance do your cars have?

    All our vehicles have basic third-party insurance.


    What does this mean?

    You pay a deductible fee to cover the third party ($250 per incident) when an accident happens where you are at fault as the renter of our vehicle. You then also pay for any damages to our vehicle if you are at fault. These fees need to be paid prior to departure.


    What if someone else causes an accident and you are not at fault?

    Then you don't have to pay anything.

  • What is the fuel policy?

    We carry a full to full gas policy by default. 

    All our vehicles are gasoline-operated, so there is NO diesel use


    The gas stations on the island only carry two types of fuel, Super Fuel (Gasoline) and Diesel.  You can always ask for gasoline, and use the yellow handle at the gas station.


    Don't want to waste time fueling?

    Return the vehicle empty or as is for an additional $80.

  • Is there a mileage limit?

    Nope! Explore the entire island on your own terms and drive as much as you want. 

  • What happens if my arrival is delayed?

    If you have a delayed arrival, please let us know so we can plan accordingly. 

    We will wait a maximum of 1 hour after your original arrival time. If we do not hear from you before then, we will assume you are a no-show and will cancel your reservation. 


    If you notify us on time, we will keep your reservation intact. Any lost days will be charged anyway as we have held the vehicle for you. 

  • I'm coming on a cruise, can I rent for one day?

    Sure thing! We have a special Cruise Guest rate. Contact us via WhatsApp or email to request this.

  • Do I need to pay a deposit?

    We require no deposit when renting with us. No need to worry about blocking a significant amount off of your credit card.

  • What happens if my trip is cut short?

    If your trip is cut short for any reason, we unfortunately can not refund any fees. We recommend purchasing proper travel insurance to cover these instances.

  • Can I extend my rental if necessary?

    We can usually accommodate if you let us know at least 24 hours in advance. However, this is based on availability and is never a guarantee.

  • Do you drive on the right of left side?

    In Curaçao we drive on the right side of the road, just like in the United States, Canada, or in the Netherlands. Do take into account that our road rules here are based on Dutch laws, so there is no right-on-red!

  • Do you have a minimum rental period?

    Yes! a minimum 2-day rental period is applicable. During peak season, a minimum 3-day rental applies. 

  • What's your no-show policy?

    For airport deliveries:

    We will wait a maximum of 1 hour after your flight arrival time (considering delays, as long as we have your flight number and you have reached out to us). If 1 hour after landing, we do not hear from you, we will consider you a no-show and will cancel your reservation.


    For hotel or other location deliveries:

    We will reach out to you prior to delivery to confirm the time and location. If we do not receive a response, we will wait a maximum of 15 minutes on location before considering you a no-show and cancelling your reservation. 


    We understand things happen, but we have a team that needs to tend to several clients a day. Your timeliness and proper communication helps us stay on track.